WHEN DO WE SHIP YOUR ORDER?
All orders are shipped out within 24 to 72 hours after the order is placed. Exceptions apply if a product is out of stock or is on backorder, which will you be notified of on the product page, cart page and on your confirmation email.
If you buy a product on backorder, it can take longer than the usual shipping time, if you are not sure if you placed an order on backorder, please send us an email: support@GRPSInc.com.
WHERE ARE YOU SHIPPING FROM?
All products are currently shipped from our warehouse in the United States. If you are located in the United States, this will mean that you will have your products within a couple of business days after your order has been marked as completed.
HOW ARE SHIPPING RATES DETERMINED?
Shipping rates vary depending on the shipping method you selected during checkout and the gross weight of your order. To calculate the exact cost of shipping for your order, please follow the steps below:
- Add all your products to your Shopping Cart
- Go to your Shopping Cart (top right of browser screen), then select “Check Out”
- Enter your email and shipping address
- Shipping options will be presented on the following page
For a better understanding of our typical shipping times, please see each service below for domestic and International.
Please note, there is no way for GRPSInc to guarantee these shipping times:
UNITED STATES ORDERS
- USPS Priority Mail (2-7 Business Days)
- UPS Ground (1-5 Business Days)
- USPS Priority Mail Express (1-3 Business Days)
UNITED KINGDOM ORDERS
- USPS Priority Mail International (7-14 Business Days)
- DHL International Mail Service Standard (7-10 Business Days)
I ENTERED THE WRONG ITEM/SHIPPING ADDRESS – CAN I CHANGE IT?
Our Fulfillment team is very quick to process all inbound orders, to get your order shipped and on its way to you as quickly as possible.
You may edit/update/remove any items from your order as much as you would like prior to clicking “Complete Order.” After this point, you will be unable to make any changes or amendments to your order, as our Fulfillment team will have already started processing and preparing your order for delivery.
Once your order is processed, the products, flavors and shipping addresses are unable to be amended.
If by chance, you entered the wrong shipping address and the order has been shipped, you will be responsible for contacting the residence of the address you had initially entered (as they will be receiving your order).
If you entered an address that does not exist, the order will make its way back to our fulfillment center. Upon receiving, our Fulfillment Team can then redirect your order to your correct address (if you’ve provided it to our Customer Service team) or provide a full refund (product costs only).
If you entered any incorrect details regarding products (or flavors) and it has already shipped from our facility, your order cannot be canceled (or amended) after this point, as it has already shipped to you. Once received, if you still require changes to be made to your order, you will be responsible for contacting our Customer Support team (and paying the return postage), so that we can help you through our Returns/Exchanges policy.
GRPSInc is not liable for any losses incurred if the customer has provided any incorrect details for their order. GRPSInc also reserves the right not to issue a refund for product costs on orders never received, as a result of the incorrect details provided.
HOW ARE SHIPPING DAYS CALCULATED?
All “shipping days” refer to “business days” (Monday-Friday), which does not include weekends (Saturday and Sunday) and holidays.
ACCORDING TO MY TRACKING LINK, MY ORDER WAS DELIVERED, BY I HAVE NOT RECEIVED ANYTHING
Before contacting our customer service, we recommend that you first look all over your property as the USPS may have left your package in a safe location, away from the view of the public. Also, please check with your family members and neighbors to see if they have seen your package.
If you live in an apartment complex, your package may have been delivered to either: a “Parcel Locker,” (you should have been given a key by the USPS for this Parcel Locker) or to your Leasing Office or Manager’s Office).
If you do not find your package, we suggest contacting your local Post Office, make sure to give them your tracking number, and explain that according to tracking your order has was delivered, but you have not received anything.
If none of the above help you, please contact our Customer Service Team at info@GRPSInc.com for assistance.